AI Solutions Consultant

Department: Customer Experience

Locations: Amsterdam, London, Munich

Job Requisition ID: JR001510

Our Team’s Mission: We empower Miro’s go-to-market teams and customers with strategic consulting that drives adoption, scales innovation, and delivers measurable business value.

Our Team’s Vision: We are Miro's strategic edge in the market, turning customers' vision into velocity.

About the Role

We are hiring an AI Solutions Consultant to partner with our most strategic customers in identifying, validating, and scaling AI-driven ways of working using Miro.

In this role, you will act as a trusted AI advisor, helping customers translate business goals into practical AI use cases, guide experimentation, and drive measurable adoption. You will focus on designing effective workflows, advising on integrations, and accelerating outcomes using Miro’s AI capabilities and ecosystem.

In addition to customer-facing work, you will serve as an internal AI subject matter expert, helping elevate the team’s understanding of AI, shaping how we deliver AI engagements, and building repeatable approaches that scale across customers.You will work closely with Customer Success, Product, and Engineering to ensure AI solutions are practical, scalable, and aligned to real customer needs.

What you’ll do

Customer Consulting & Delivery
  • Lead discovery sessions to identify high-impact AI use cases, workflows, and opportunities tied to customer outcomes
  • Guide customers through AI validation and experimentation, helping them prioritize where AI will deliver value
  • Design practical AI-enabled workflows in Miro, leveraging templates, integrations, and existing tools
  • Advise on how to embed AI into existing ways of working, not just standalone solutions
  • Support customers through adoption, change management, and scaling successful use cases
  • Facilitate workshops and working sessions for both technical and non-technical audiences
Internal SME & Enablement
  • Act as an AI subject matter expert for the Professional Services and GTM teams
  • Help define and evolve how we deliver AI engagements, including frameworks, playbooks, and best practices
  • Build repeatable assets (e.g., templates, workflows, solution patterns) that scale across customers
  • Enable internal teams through training, guidance, and hands-on support on AI capabilities and positioning
  • Partner with Sales and Customer Success to shape AI opportunities and improve pre- and post-sale motions
Product & Strategy Feedback
  • Partner with Product and Engineering to provide customer-driven feedback on AI capabilities and gaps
  • Identify trends across customers to inform future AI use cases and offerings

What you’ll need

  • 6+ years in consulting, solution architecture, or customer-facing roles focused on driving business outcomes
  • Experience applying AI tools (e.g. LLMs, automation platforms) with a focus on practical use cases vs. deep development
  • Strong ability to translate business problems into AI-enabled workflows and recommendations
  • Experience guiding customers through adoption, change management, and new ways of working
  • Ability to act as a trusted advisor, influencing both technical and non-technical stakeholders
  • Excellent facilitation and communication skills; able to simplify complex AI concepts
  • Strategic mindset with a focus on impact, prioritization, and iteration
  • Understanding of AI risks, data considerations, and responsible enterprise usage
Nice to have (not required)
  • Familiarity with AI ecosystems (e.g. OpenAI, automation tools, integrations)
  • Experience with low-code/no-code platforms
  • Exposure to APIs or AI frameworks

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-SM1

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

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At Miro, we're committed to building a diverse and inclusive workplace where everyone can thrive. Your unique perspectives empower us to innovate and drive positive change.

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How we hire

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

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